1300 617 678

FAQ

faq

frequently asked questions

  • Q. Who is eligible for NDIS funding?

    The NDIS, funded by the Australian government, offers support for people with disabilities. Providers are registered entities or individuals offering services or products to those receiving NDIS funding.

  • Q. What is a NDIS service provider?

    An NDIS service provider is an individual, business, or organization that delivers services or supports to people with disabilities under the National Disability Insurance Scheme (NDIS) in Australia. These providers help participants achieve their goals as outlined in their NDIS plans.

    Types of NDIS Service Providers

    1. Registered Providers:

      • These providers are officially registered with the NDIS Quality and Safeguards Commission.
      • They must meet strict standards for quality and safety.
      • Only registered providers can deliver services to participants whose plans are NDIA-managed.

    2. Unregistered Providers:

      • These are not officially registered but can still offer services to participants with self-managed or plan-managed funding.
      • They may still provide high-quality services, but they are not subject to the same oversight as registered providers.
  • Q. How long does NDIS support last for?

    NDIS (National Disability Insurance Scheme) funding is tailored to the individual and varies depending on their plan and goals. Typically, an NDIS plan lasts for 12 months, though shorter or longer plans may be approved in specific circumstances, such as:

    • Shorter Plans: For participants whose circumstances may change quickly or who are new to the NDIS.
    • Longer Plans (up to 3 years): For participants with stable support needs and consistent goals, allowing for less frequent plan reviews.

    It's essential to review your plan regularly to ensure it aligns with your goals and needs. If you're unsure about the length of your NDIS plan or need help managing your funding, you can contact the NDIS or speak with your support coordinator or Local Area Coordinator (LAC).

  • Q. How do I find a NDIS-registered provider?

    1. Use the NDIS Provider Finder Tool

    • Log in to the myplace portal through your myGov account.
    • Access the "Provider Finder" tool, which lets you search for NDIS providers by location, service type, and registration status.

    2. Search Online

    • Visit the NDIS website for a list of registered providers.
    • Use Google or online directories to find local providers, especially if you’re open to unregistered providers.

    3. Consult Your Support Coordinator or Local Area Coordinator (LAC)

    • If you have a support coordinator or an LAC, they can recommend providers that align with your NDIS plan goals.
    • These coordinators often have networks and insights into trusted providers in your area.

    4. Ask for Recommendations

    • Join NDIS participant communities on social media or forums to get personal recommendations.
    • Ask friends, family, or other participants about their experiences with providers.

    5. Visit Local Disability Service Centers

    • Many organizations offer in-person or online consultations to discuss your needs and match you with services.
  • Q. How do I apply for funding from the NDIS?

    Applying for NDIS (National Disability Insurance Scheme) funding involves several steps to determine your eligibility and get the support you need. Here's a detailed guide:

    1. Check Your Eligibility

    To apply, you must meet certain criteria:

    • Age: Be under 65 years old.
    • Residency:
      • Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
    • Disability or Early Intervention:
      • Have a permanent and significant disability that affects your ability to take part in everyday activities, or
      • Require early intervention (e.g., for developmental delays in children).

    Use the NDIS Eligibility Checklist on the NDIS website to confirm your eligibility.

    2. Prepare Supporting Documents

    Gather documentation that supports your application, including:

    • Proof of identity: Birth certificate, passport, or other official ID.
    • Evidence of disability: Reports or assessments from doctors, therapists, or other specialists that outline your diagnosis, its impact, and the supports you need.
    • Functional impact: Evidence showing how your disability affects your daily life (e.g., independent living, communication, mobility).

    3. Submit an Access Request

    You can apply to access the NDIS by:

    • Calling 1800 800 110: Request an Access Request Form to be mailed to you.
    • Submitting Online: Some people can now apply via the myGov portal.
    • Contacting an NDIS office: Visit your nearest Local Area Coordinator (LAC) or NDIS partner in the community to get assistance with your application.

    4. Complete the Access Request Form

    Fill out the Access Request Form (ARF) and include:

    • Your personal details.
    • Evidence of your disability or early intervention needs.
    • Details about the types of support you require.

    You may also need to ask your healthcare provider to complete a section of the form.

    5. Wait for Assessment

    After submitting your application:

    • The NDIS will review your information and may contact you for more details or to arrange an assessment.
    • This process can take up to 21 days or longer in complex cases.